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QuickDrop

Privacy Policy

Last updated: February 2026

QuickDrop ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website quickdrop.lk, use our mobile application (Quick Drop for iOS and Android), and make purchases from our online store (collectively, the "Services").

Information We Collect

Personal Information

When you make a purchase or create an account, we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely through payment providers)

Automatically Collected Information

When you use our website or mobile app, we may automatically collect:

  • Device type, operating system, and app version
  • IP address
  • Browser type and version (website)
  • Search queries within the app or website

Push Notification Data

If you grant permission, we collect your device push notification token to send you order status updates (e.g., order confirmed, shipped, delivered). This token is stored on our server and is linked to your account. You can opt out at any time by disabling notifications in your device settings.

Data Stored on Your Device

Our mobile app stores certain data locally on your device:

  • Authentication tokens: Stored securely using your device's keychain (iOS) or keystore (Android) to keep you signed in
  • Search history: Your recent search queries are stored locally on your device for your convenience and are not sent to our servers
  • Cart and wishlist: Stored locally on your device for a seamless shopping experience

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Send push notifications about your order status (with your permission)
  • Respond to customer service requests
  • Personalize your shopping experience
  • Send promotional emails (with your consent)
  • Prevent fraudulent transactions
  • Improve our website, mobile app, and services
  • Comply with legal obligations

Information Sharing

We may share your information with:

  • Payment processors: To securely process your transactions
  • Shipping partners: To deliver your orders
  • Push notification services: We use Expo Push Notification service to deliver notifications to your device
  • Service providers: Who assist us in operating our business
  • Legal authorities: When required by law or to protect our rights

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for all data transmission
  • Secure payment processing through certified providers
  • Authentication tokens stored in device keychain/keystore (not in plain text)
  • Regular security assessments
  • Limited access to personal data

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, understand how you use our website, and improve our services.

You can control cookie settings through your browser. However, disabling cookies may affect some features of our website. Our mobile app does not use cookies.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt-out of marketing communications
  • Disable push notifications through your device settings
  • Withdraw consent at any time

To exercise these rights, please contact us at hello@quickdrop.lk

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you request account deletion, we will remove your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Third-Party Links

Our website and mobile app may contain links to third-party websites or services (e.g., WhatsApp for customer support). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, please contact us: